Servicio al Cliente
305.534.0076
INFORMATION TECHNOLOGY / HELP DESK
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
QUALIFICATIONS/EDUCATION
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High School Diploma or equivalent
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Bi-lingual English/Spanish preferred; must be able to read, write and speak English
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Customer Service Skills
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Advance Computer Skills
ABILITIES/SKILLS
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Excellent communication, Customer Service and telephone skills.
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Strong troubleshooting skills
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Strong organizational skills and ability to multi-task effectively.
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Detail oriented and able to work efficiently in a stressful environment.
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Strong sense of teamwork.
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Able to respect and maintain patient confidentiality at all times.
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Must be able to work with the Practice Management System.
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Must be able to work independently.
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Must be able to follow policies and procedure.
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Versed in the following technologies:
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Windows XP/7/8
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Basic TCP/IP Networking (Switches, Routers, IP knowledge)
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Web technologies and browsers
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Domain Structure
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Printer setup and configuration
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Salient Features
JOB TYPE • FULL TIME
LOCATION • ALL LOCATIONS