Influence customer satisfaction by answering incoming calls in a professional, courteous timely manner, greet the patients in a courteous manner and assists with any questions or concerns that they may have. Position requires a high commitment to service excellence. Enables the communication in and throughout the office.

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QUALIFICATIONS/EDUCATION

• High School Diploma or equivalent

• Bi-lingual English/Spanish preferred; must be able to read, write and speak English.

• 1-2 years of experience in Customer Service preferred

• Basic computer knowledge preferred

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CERTIFICATIONS/LICENSES

• N/A

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ABILITIES/SKILLS

• Basic computer skills to be able to recognize and understand our appointment system.

• Excellent communication, Customer Service and telephone skills.

• Cheerful, pleasant, knowledgeable and professional demeanor, must always display a smile.

• Strong organizational skills and ability to multi-task effectively.

• Detail oriented and able to work efficiently in a stressful environment.

• Strong sense of teamwork and be able to manage high volume of interpersonal relationships with tact and diplomacy.

• Able to respect and maintain patient confidentiality at all times.

• Must be able to follow policies and procedures and work flexible schedule and location.

• Must be able to relate well with all levels of individuals within the organization.

• Must be able to complete an Access Application.

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Salient Features

LOCATION • BIRD ROAD, 8TH STREET, NORTH MIAMI

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