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Servicio al Cliente


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Responsible to schedule follow up external specialist visits after patients preliminary treatment and as ordered by the doctor. Verify patients’ details and information on medical history and insurance. Inform patients of scheduled visits, preparation and arrangements between the practice, facility and/or the provider referred to.


  • High School Diploma or equivalent

  • Bi-lingual English/Spanish preferred; must be able to read, write and speak English

  • Basic computer knowledge, MS Word and MS Excel, internet, document with electronic health records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

  • Strong people skill, Independent decision making and customer service oriented.

  • Knowledge of medical terms, ICD9 and CPT codes.


  • N/A 


  • Excellent verbal and written communication skills.

  • Strong organizational skills and ability to multi-task effectively.

  • Good judgment.

  • Detail oriented and able to work efficiently in a stressful environment.

  • Resourceful in problem solving.

  • Strong sense of teamwork orientation.

  • Able to respect and maintain patient confidentiality at all times.

  • Must be able to work with the Practice Management System.

  • Able to take and follow through with delegated tasks and accountability.

  • Must be able to work independently.

  • Must be able to follow policies and procedure.

  • Ability to type and good product knowledge.


Salient Features



HOURS • 8:00 AM - 4:30 PM 

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